WowHairProducts Privacy Policy
Last Updated: June 25th, 2022
Hi there, we're ("WowHairProducts") and welcome to our privacy policy. This policy sets out how we handle your
personal information if you're a WowHairProducts platform user or visitor to our Sites
When we say 'we', 'us' or 'WowHairProducts' it's because that's who we are and we own and run the Sites.
If we say 'policy' we're talking about this privacy policy. If we say 'user terms' we're talking about
the rules for using each of the Sites.
The rules vary by product and each product makes them separately available and seeks consent to them
separately to this policy.
The type of personal information we collect
We collect certain personal information about visitors and users of our Sites.
The most common types of information we collect include things like: user-names, member names, email
addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as
payment agent details, transactional details, tax information, support queries, forum comments, content you
direct us to make available on our Sites (such as item descriptions) and web analytics data. We will also
collect personal information from job applications (such as, your CV, the application form itself, cover
letter and interview notes).
We collect personal information directly when you provide it to us, automatically as you navigate
through the Sites, or through other people when you use services associated with the Sites.
We collect your personal information when you provide it to us when you complete membership registration
and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback,
enter a contest, fill out a survey, or send us a communication.
Personal information we collect about you from others
Although we generally collect personal information directly from you, on occasion, we also collect
certain categories of personal information about you from other sources. In particular:
financial and/or transaction details from payment providers located in the US, Malta and UK in order to
process a transaction;
other third-party sources/ and or partners from US or UK, whereby we receive additional information
about you (to the extent permitted by applicable law), such as demographic data or fraud detection
information, and combine it with information we have about you. For example, fraud warnings from service
providers like the Kount fraud prevention system we use.
How we use personal information
We will use your personal information:
To fulfil an order, or take steps linked to an order: in particular, in facilitating and processing
transactions that take place on the Sites, like where you purchase an item from our website.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These
interests include:
operating the Sites;
providing you with services described on the Sites;
verifying your identity when you sign in to any of our Sites;
responding to support tickets, and helping facilitate the resolution of any disputes;
updating you with operational news and information about our Sites and services e.g. to notify you about
changes to our Sites, website disruptions or security updates;
carrying out technical analysis to determine how to improve the Sites and services we provide;
monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure
compliance with the user terms that apply to the Sites;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us on
the Sites or asking for your feedback or whether you want to participate in a survey;
managing our legal and operational affairs (including, managing risks relating to content and fraud
matters);
training WowHairProducts staff about how to best serve our user community;
improving our products and services.
providing general administrative and performance functions and activities; and
Where you give us consent:
providing you with marketing information about products and services which we feel may interest you; and
customizing our services and websites, like advertising that appear on the Site – where this involves
the use of cookies or similar technologies – in order to provide a more personalized experience.
For purposes which are required by law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities
conducting an investigation.
How we use personal information
We will disclose personal information to the following recipients:
companies that are in the WowHairProducts group which are located worldwide
authors of any items or services made available to you, so they can facilitate support and license
validation, who may be located in any of the countries our products are available in;
subcontractors and service providers who assist us in connection with the ways we use personal
information (as set out above), in particular: website hosting providers which are located in US; technical
and customer support services which are located in Malta, US, UK and the Philippines; recruitment agencies
which are located in US, UK and Malta; marketing and analytics services which are located in the US;
security and fraud prevention services which are located in the US; subscription management services which
are located in the US; payment processing services which are located in the US and UK; identification
verification services located in the US; and operational tooling services which are located in the US.
Noting that our subcontractors and services providers may also transfer and access such information from
other countries in which they have operations.
our professional advisers (lawyers, accountants, financial advisers etc.) which are located in the US
and EU
regulators and government authorities in connection with our compliance procedures and obligations;
a purchaser or prospective purchaser of all or part of our assets or our business, and their
professional advisers, in connection with the purchase;
a third party to respond to requests relating to a criminal investigation or alleged or suspected
illegal activity;
a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
a rights holder in relation to an allegation of intellectual property infringement or any other
infringement; and
other recipients where we are authorized or required by law to do so.
Where we transfer and/or store your personal information
We are based in US so your data will be processed in the US Some of the recipients we have described in
section 10 above, and to whom we disclose your personal information, are based outside US in places like
Canada, Ireland, Philippines, Poland, Romania, UK, Philippines and the US. We do this on the basis of your
consent to this policy. In order to protect your information, we take care where possible to work with
subcontractors and service providers who we believe maintain an acceptable standard of data security
compliance.
How we keep your personal information secure
We store personal information on secure servers that are managed by us and our service providers, and
occasionally hard copy files that are kept in a secure location in the US. Personal information that we
store or transmit is protected by security and access controls, including username and password
authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account.
You also have the right to make a request to access other personal information we hold about you and to
request corrections of any errors in that data. You can also close the account you have with us for any of
our Sites at any time. To make an access or correction request, contact our privacy champion using the
contact details at the end of this policy. [email protected]
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have
indicated that you are interested in receiving offers or information from us), we send you marketing
communications by email about products and services that we feel may be of interest to you. You can
'opt-out' of such communications if you would prefer not to receive them in the future by using the
“unsubscribe” facility provided in the communication itself.
How to Unsubscribe
You can 'opt-out' of any communications if you would prefer not to receive them in the future by using
the “unsubscribe” facility provided in the communication itself.
You also have choices about cookies, as described below. By modifying your browser preferences, you have
the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you
choose to reject cookies some parts of our Sites may not work properly in your case.
Cookies and web analytics
For more general information on cookies, see http://www.allaboutcookies.org.
When you visit our Sites, there's certain information that's recorded which is generally anonymous
information and does not reveal your identity. If you're logged into your account some of this information
could be associated with your account. We're talking about the following kinds of details:
your IP address or proxy server IP address';
the domain name you requested;
the name of your internet service provider is sometimes captured depending on the configuration of your
ISP connection;
the date and time of your visit to the website;
the length of your session;
the pages which you have accessed;
the number of times you access our site within any month;
the file URL you look at and information relating to it;
the website which referred you to our Sites; and
the operating system which your computer uses.
Occasionally, we will use third party advertising companies to serve ads based on prior visits to our
Sites. For example, if you visit our Sites, you may later see an advert for our products and services when
you visit a different Site.
Information about children
Our Sites are not suitable for children under the age of 16 years, so if you are under 16 we ask that
you do not use our Sites or give us your personal information (if you are a young tech wiz, please direct
your nearest responsible adult to use the Sites for you!). If you are from 16 to 18 years, you can browse
the Sites but you'll need the supervision of a parent or guardian to become a registered user. It's the
responsibility of parents or guardians to monitor their children's use of our Sites.
Information you make public or give to others
If you make your personal information available to other people, we can't control or accept
responsibility for the way they will use or manage that data. There are lots of ways that you can find
yourself providing information to other people, like when you post a public message on a forum thread, share
information via social media, or make contact with another user (such as a supplier) whether via our Sites
or directly via email. Before making your information publicly available or giving your information to
anyone else, think carefully. If giving information to another person, ask them how they will handle your
information. If you're sharing information via another website, check the privacy policy for that site to
understand its information management practices as this privacy policy will not apply.
How long we keep your personal information
We retain your personal information for as long as is necessary to provide the services to you and
others, and to comply with our legal obligations. If you no longer want us to use your personal information
or to provide you with the WowHairProducts services, you can request that we erase your personal information and
close your WowHairProducts account. Please note that if you request the erasure of your personal information we will
retain information from deleted accounts as necessary for our legitimate business interests, to comply with
the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations,
enforce the terms of service and take other actions permitted by law. The information we retain will be
handled in accordance with this Privacy Policy.
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the
latest legal requirements and any changes to our privacy management practices.
When we do change the policy, we'll make sure to notify you about such changes, where required. A copy
of the latest version of this policy will always be available on this page.
How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your
personal information, please contact us via email on [email protected]
We're really glad you made it to the end of the privacy policy, because knowing this stuff is the best
way to understand how your personal information is used and how to best manage it!
If you're a user or visitor in the European Economic Area these rights also apply to you:
For the purposes of applicable EU data protection law (including the General Data Protection Regulation
2016/679 (the “GDPR”), we are a 'data controller' of your personal information.
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured,
commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have
rights to object to some processing that is based on our legitimate interests, such as profiling that we
perform for the purposes of direct marketing, and, where we have asked for your consent to process your
data, to withdraw this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we have a legal
requirement to process your personal information. In some instances, this means that we may retain some data
even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then
provision of such data is mandatory: if such data is not provided, then we will not be able to manage our
contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of
requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The
relevant data protection authority will be the data protection authority of the country: (i) of your
habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has
occurred.
Both personal information and personal data have the same meaning in the context of this Privacy Policy.
WowHairProducts 2.1 effective date 25 May 2018